REFUND AND RETURN POLICY

At The Cove Apartments, we are committed to ensuring customer satisfaction. Our Refund and Returns Policy outlines the terms and conditions for cancellations, refunds, and adjustments to your bookings.

Reservation Cancellations

  • Cancellation Window:
    Guests can cancel their reservation free of charge if the cancellation is made at least 48 hours before the check-in date.
  • Late Cancellations:
    Cancellations made less than 48 hours before the check-in date will incur a cancellation fee equivalent to one night’s stay

No-Show Policy

 

Guests who do not check in on the scheduled date and fail to notify us in advance will be charged for the full reservation amount.

Refund Eligibility

  • Refunds will only be issued for cancellations made within the appropriate timeframe.
  • Refunds will not be provided for partially used stays or early checkouts.

Refund Processing

Refunds are processed within 7-10 business days after approval. Refunds will be issued to the original payment method used during booking.

Modification of Reservations

  • Guests may modify their bookings (e.g., change dates or upgrade rooms) subject to availability. Any changes resulting in a higher rate will require payment of the difference.
  • For modifications made within 48 hours of the check-in date, a modification fee may apply.

Non-Refundable Promotions

Special deals or discounted packages are non-refundable unless stated otherwise in the offer details.

 Contact Us

For cancellations, refunds, or inquiries regarding your reservation, please contact our customer service team:

  • Email: info@coveapartments.ng